Managing Queries or Concerns

Complaints procedure

During your child's time at St Michael's there may be times when you are concerned or unsure about something. This could be something relatively minor, like lost clothing or homework, or a bigger concern about your child's progress or wellbeing.  The most important thing to do is to share those concerns: we have plenty of people able to help.

Office Staff    The office staff are very friendly and always able to assist with all sorts of 'routine' aspects, from managing medical needs to payments and a host of other things. Just pop in to see them, give them a ring or send an emails. The office is staffed from 8.00 to 4.30 every day (4.00 on Fridays).

Class Teacher/Teaching Assistant   Your child's class teacher (or regular Teaching Assistant) is usually your first port of call for any questions or concerns about your child's day-to-day school life. If they can't help you, please come and talk to a more senior member of staff (see below).

Senior Team     If your concern is more serious, or if you just want to talk to someone else, please contact a senior member of staff. Miss Gaman is in charge of the Reception Team; Miss Bradley is in charge of Reception and KS1; Mrs Stephens is in charge of KS2 (Mrs Carter is her deputy). Or you can contact Mrs Prendergast (Deputy Head) or Mr Barnard (Headteacher). All of these can be contacted via the office.

Family Link Worker  Mrs Stewart can support families in a whole host of ways, or can help with referring you on to other outside agencies.

SEN/Disabilities/Medical Needs   Ms Carr is our SENCo, and can help with any matters relating to SEN/Disability. Contact her through the school office (Mon-Thur)

Governors     We have 16 governors, a number of them elected by parents and representing parent views in the management and running of the school. See the governor page for who they are

Where a concern might become a complaint

We always aim to deal with concerns promptly and to everyone's satisfaction. If this process does not work, we have a formal complaints procedure.